Refund policy

Because shilajit resin is a consumable dietary supplement, all sales are final. We do not accept returns or exchanges, and we do not issue refunds for opened or unopened products, change of mind, or personal preference such as taste or texture.

Damaged on arrival
The only exception is an order that arrives damaged. If your jar arrives damaged:
1. Contact us through our contact page at shilorapeak.com/pages/contact within 7 days of delivery and include your order number.
2. We will reply by email so you can send clear photos of the damaged product and its packaging.
3. Once we verify the damage from your photos, we will issue a full refund to your original payment method. We may ask you to return the damaged item.

Claims without photos, or submitted more than 7 days after delivery, cannot be accepted.

Refunds are processed within 5–10 business days after approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Contact
Shilora Peak
2030 Main St, Suite 1300
Irvine, CA 92614, United States
shilorapeak.com/pages/contact